This course is designed to aid students in the development of critical-thinking skills needed to diagnose, troubleshoot, and solve typical issues encountered by end users of workstations. These skills will prepare students to complete tasks associated with helpdesk and technical customer service. Also, this course will include an introduction to Microsoft Excel, a popular and complex business application.

This course shall include topics in emotional intelligence, campus resources, leadership, stress management, teamwork, self-motivation, self- management, goal-setting, study skills, learning styles, and time management.

This course includes the study of how the economy behaves at the aggregate level and how national income is measured and determined. Topics include an overview of macroeconomics; measuring gross domestic product, inflation and unemployment; demand including the multiplier process; supply, business cycles, and long-term growth; money, banking and monetary policy; inflation; interest rates; stagflation; deficits and fiscal policy; exchange rates and balance of payments; exchange rate policy; purchasing power and interest rate parity.

This course shall include an introductory survey of the discipline of political science. Topics include the Constitution, Federalism, Civil Liberties, politics and the media, Congress, and the Presidency. Students will develop vital collaborative and individual written communication skills through regular activities that involve group analysis, discussion, and synthesis of purpose.

This course is designed to aid students in learning to identify and understand the different areas of the brain, the nervous system, learning theory, memory function, and personality development. Students will also learn about and discuss social psychology, stress, psychopathology and treatment methods.

The course shall include an introductory study of the writing process. Topics include research, drafting, revising, peer editing, and proper citation. There will be an emphasis on effective rhetorical choices, including audience, purpose, arrangement, and style. Additionally, this course will introduce effective and ethical rhetorical inquiry, including primary and secondary research methods; critical reading of verbal, visual, and multimedia texts; systematic evaluation, synthesis, and documentation of information sources; and critical thinking about evidence and conclusions.

This course shall include an exploration of business writing and practices. Topics include instructional business writing, informative business writing, persuasive business writing, and transactional business writing, with an emphasis on pathos, ethos, and logos persuasion techniques.
Prerequisite: ENGL 1301

This course provides an examination of major ethical and moral theories and how they afford a rational approach to specific moral issues and a rational basis for resolving moral conflicts. An emphasis on the application of philosophical theories to cases will be placed on medical, information technology, and business ethics.

This course shall include a study of linear and quadratics; algebraic operations and equations; polynomial, rational, logarithmic, and exponential functions; conic sections; area and volume of geometric shapes; systems of equations; progressions; sequences and series; and matrices and determinants.

This course is an introduction to discrete mathematics. Topics may include but are not limited to: functions, elementary matrix algebra, linear programming, probability and statistics, and mathematical modeling.
Prerequisite: MATH 1314

This course shall include theories and practices of communication including the verbal and nonverbal components of communication. Topics include listening and communication in interpersonal relationships. In this course, students will also learn the components of delivering a speech and how to construct and present informative and persuasive speeches.

This course aids students with the practice of speech communication in professional situations. Topics include applying for a career and negotiation of salary and benefits, as well as proper interviewing techniques and professional writing methods within a business environment.

This course is intended to introduce broad concepts in project management as applied in modern information technology operations. The course will start with the definition of a project and the triple constraints of scope, schedule, and cost concerning the quality of outcomes. Students will also learn how to plan, scope, schedule, cost, and manage a project from beginning to end.

The course examines the use of technology in organizational settings by providing a basic understanding of information systems and the management decision making involved. Topics include use and control of information; acquiring and maintaining a competitive edge and how technology impacts individuals, organizations, and society. Students will also register and join the SAP Community Network (SCN), navigate the various SAP applications used in Enterprise Resource Planning (ERP).

The purpose of this course is to examine project management situations and functions, the project life cycle, and numerous methods of job preparation, planning, and assessment to accomplish project goals. This course leads to a Certified Associate in Project Management (CAPM) certification. This is a nationally and internationally recognized certification in project management offered by the Project Management Institute.

This course is part one in a series of four courses in the Cisco Networking Academy program CCNA Track. In this hands-on course, students will learn the basics of networking including architecture, structure, functions, components, and models of the Internet and other computer networks. Students will examine human versus network communication and note the parallels between them; survey the two major models used to plan and implement networks: OSI and TCP/IP, and learn the “layered” approach to networks. Other topics will include the OSI and TCP/IP layers, an overview of the various network devices and network addressing schemes, and the types of media used to carry data across the network.

This course is part two in a series of four courses in the Cisco Networking Academy program CCNA Track. This hands-on course describes the architecture, components, and operations of routers and switches in a small network. Students learn how to configure a router and a switch for basic functionality. Students will also learn to configure and troubleshoot routers and switches and resolve common issues with virtual LANs and inter-VLAN routing in both IPv4 and IPv6 networks. This course will also cover the architecture, components, and operations of routers and switches in a small network.
Prerequisite: ITCC 1311

This course describes the architecture, components, and operations of routers and switches in larger and more complex networks. Students learn how to configure routers and switches for advanced functionality. By the end of this course, students will be able to configure and troubleshoot routers and switches and resolve common issues with OSPF, EIGRP, and STP in both IPv4 and IPv6 networks. Students will also develop the knowledge and skills needed to implement a WLAN in a small-to-medium network.
Prerequisite: ITCC 1311 and ITCC 1314

This course is part four of the four-part series of courses in the Cisco Networking Academy program CCNA Track. In this hands-on course discusses the WAN technologies and network services required by converged applications in a complex network. The course enables students to understand the selection criteria of network devices and WAN technologies to meet network requirements. Students learn how to configure and troubleshoot network devices and resolve common issues with data link protocols. Students will also develop the knowledge and skills needed to implement virtual private network (VPN) operations in a complex network.
Prerequisite: ITCC 1311, ITCC 1314, and ITCC 2318

This course is part of a series of Core IT courses essential to every degree path at Hallmark. In Introduction to Programming, students will study the three major types of programming languages: assembled, compiled, and interpreted. Most of the focus of the course, however, and all of the hands-on exercises, are aimed at developing, debugging, and successfully testing partial and complete programs in Python. Other topics include the history of various programming languages including Python, programming techniques used by industry today. Students will have to solve a problem by writing, debugging and finally completing a fully functional program written in Python.

This course is part of a series of Core IT courses essential to every degree path at Hallmark. This hands-on course is designed to introduce students to the hardware and software components of the modern personal computer workstation. Lectures, lab projects, and assignments reinforce skills as they are learned. Specific topic coverage includes: introduction to the personal computer, safe lab procedures and tool use, step-by-step computer assembly, basics of preventative maintenance and troubleshooting, fundamental operating systems, fundamental laptops and portable devices, fundamental printers and scanners, fundamental networks, fundamental security, communication skills, advanced personal computers, advanced operating systems, advanced laptops and portable devices, advanced printers and scanners, advanced networks and advanced security.

This course is part of a series of Core IT courses essential to every degree path at Hallmark. In this course, students are introduced to basic networking concepts, terminology and essential tasks involved in network support and administration. Other topics include a detailed nomenclature of terms and concepts used in networking systems, an introduction to the OSI model, basic subnetting, and other related topics. Students who complete this course will be prepared to successfully take and pass the CompTIA Network+ certification test.
Prerequisite: CPMT 1347 and CPMT 1348, or CPMT 1351

The course examines management strategies and implications for current and emerging technologies and their application in real-world business settings. Students in this course are presented with concepts in the management of IT Convergent Networks delivering Voice & Data, Data & Video Imaging, Voice over Data Internet Protocols, IP Telephony Architecture, Topologies, and Security and their potential application to an existing or emerging business environment.

This course focuses on the study of enterprise and application systems analysis in organizations. Students will learn the skills, processes, technologies, applications, and practices used to define markets and support decision making. Students will use industry cases to design prototypes and methodical procedures to be used as delivery mechanisms intended for understanding a firm’s internal strengths and weaknesses. Emphasis on the design phase of systems analysis projects will be included.

This course concentrates on the process of database design. Students will understand how to plan, analyze, implement, and maintain Database Management Systems (DBMS). Students will use relational DBMS software to store, access and manage data and learn how to utilize the information to facilitate decision-making. Students learn how to incorporate business management and network management principals to support organizational goals. Problem resolution in an enterprise environment is emphasized.

Microsoft Windows 10 Certification 70-697: Configuring Windows Devices. Students master configuration or support for Windows 10 computers, devices, users and associated network and security resources. Those in this IT Professional career field are prepared to work with networks configured as a domain-based or peer-to-peer environment with access to the Internet and cloud services. Also, these IT Professionals will have mastered the skills required to be a consultant, full-time desktop support technician, or IT generalist who administers Windows 10-based computers and devices as a portion of their broader technical responsibilities. Additional skills addressed in this course are the following: install and upgrade to Windows 10, configure hardware and applications, configure network connectivity, configure access to resources, configure remote access and mobility, monitor and maintain Windows clients, and configure backup and recovery options.

Implement and support virtualization of clients of servers in a networked computing environment. This course explores installation, configuration, and management of computer virtualization workstation and servers. This course will prepare you for the VMware Certified Professional Certification Exam.

This course is part of a series of Core IT courses essential to every degree path at Hallmark. In this course, students will learn how to use the Command Line Interface (CLI) using the Linux operating system. Students will learn the various kinds of Linux distros, how to download, install, and access the Linux command line interface, and various other system administration tasks. Students will take weekly exams to reinforce their mixed media learning experiences. They will also take an experience-based final examination that emphasizes skills demonstration rather than concept memorization.
Prerequisite: CPMT 1351

This course is an introduction to information security including vocabulary and terminology, ethics, the legal environment, and risk management. Other topics include identification of exposures and vulnerabilities and appropriate countermeasures, as well as the importance of appropriate planning, policies, and controls. This course will prepare students to successfully take and pass CompTIA’s Security+ Certification Exam.
Prerequisite: CPMT 1352

Microsoft Certification 70-740: Installation, Storage, and Compute with Windows Server 2016. This course is one in a series of three courses designed to prepare you for Microsoft Certified Solutions Associate (MCSA): Windows 2016 certification. This course provides in-depth coverage of the 70-740 certification exam objectives and focuses on the skills you need to install and configure Windows Server 2016. This course will offer an in-depth knowledge of Windows Server 2016, including installation, local and remote management, file and storage services, Hyper-V virtualization, and high availability. You’ll also get hands-on experience working with Microsoft’s newest server features including Storage Spaces Direct, PowerShell Direct, Nano Server, and Windows containers. Throughout the course, live virtual machine labs based on the Hands-On Projects within the readings let you experience firsthand the processes involved in Windows Server 2016 configuration and management.

Microsoft Certification 70-741: Networking with Windows Server 2016. This course is one in a series of three courses designed to prepare you for Microsoft Certified Solutions Associate (MCSA): Windows 2016 certification. This course provides in-depth coverage of the 70-741 certification exam objectives and focuses on the skills you need to administer networking features and functionalities available in Windows Server 2016. This course provides familiarity with implementing and managing DNS, DHCP, and IPAM, as well as deploying remote access solutions such as VPN and RADIUS. Students will also gain experience managing DFS and branch cache solutions, configuring high-performance network features and functionality, and implementing Software Defined Networking (SDN) solutions such as Hyper-V Network Virtualization (HNV) and Network Controller.

Microsoft Certification 70-742: Identity with Windows Server 2016. This course is one in a series of three courses designed to prepare you for Microsoft Certified Solutions Associate (MCSA): Windows 2016 certification. This course provides in-depth coverage of the 70-742 certification exam objectives and focuses on the skills you need to manage identities using the functionalities in Windows Server 2016. This course will provide in-depth knowledge and hands-on experience in installing, configuring, managing, and maintaining Active Directory Domain Services (AD DS) as well as implementing Group Policy Objects (GPOs). Students will also become familiar implementing and managing Active Directory Certificate Services (AD CS), Active Directory Federations Services (AD FS), Active Directory Rights Management Services (AD RMS), and Web Application Proxy.

This course provides a foundational knowledge of Windows PowerShell scripting environment. Windows PowerShell is the de facto management standard for Windows administrators. As part of the Microsoft Engineering Common Criteria, Windows PowerShell management hooks are built into all server-based products, including Microsoft SQL Server, Exchange, System Center, and SharePoint. Knowledge of, and even expertise in, this technology is no longer “nice to know”—it is essential, and it often appears as a required skill set in open job notices.
Prerequisite: CIST 1310

This course will review security mechanisms for protecting information in computer systems and networks. Includes cryptography and its applications to security services in distributed systems, the mathematics of cryptography, access control, protection models, security policies, and design of secure systems, firewalls, and intrusion detection.

This course is designed to immerse the student into an interactive environment where they will be shown how to scan, test, hack and secure information systems. The student will gain in-depth knowledge and practical experience with essential security systems, and become prepared to succeed on the Certified Ethical Hacker certification from EC-Council. This course covers a plethora of offensive security topics ranging from how perimeter defenses work, to scanning and attacking simulated networks. A wide variety of tools, viruses, and malware is presented in the course providing a complete understanding of the tactics and tools used by hackers. By gaining a thorough understanding of how hackers operate, the student will learn how to set up strong countermeasures and defensive systems to protect an organization’s critical infrastructure and information.

Students in this course develop skills related to ongoing planning, development, and management of Information Systems. Students explore advances in Computer Telephony Integration/ Integrated Voice Response (CTI/IVR) Systems for Contact Center Applications. Emphasis is placed by maintaining a balance between technology tools and business operations developing effective business strategies.

This course concentrates on Business Management skills and concepts of electronic commerce in an organization. Emphasis is placed on maintaining a balance between technology tools and e-commerce strategy. The course addresses architecture and design of business-to-consumer solutions and Customer Relationship Management applications while maintaining security and defense of Business Processes in Cyber Space.

This course will provide you with the knowledge and skills to plan, deploy, manage, secure, and support Microsoft Exchange Server2013. This course will teach you how to configure Exchange Server 2013 and supply you with the information you will need to monitor, maintain, and troubleshoot Exchange Server 2013. This course will also provide guidelines, best practices, and considerations that will help you optimize performance and minimize errors and security threats in Exchange Server 2013. This course is intended for people aspiring to be enterprise-level messaging administrators. Others who may take this course include IT generalists and help desk professionals who want to learn about Exchange Server 2013. After completing this course, students will be able to: deploy and manage Exchange Server 2013, plan and configure the mailbox server role, manage recipient objects, address policies, and address lists in Exchange Server 2013; plan and implement the Client Access server ole in Exchanger Server 2013; securely plan and configure Microsoft Outlook Web App and mobile messaging using the Client Access server; and understand and manage highly available Client Access servers in Exchange Server 2013; plan for disaster mitigation, implement backup and recovery for Exchange Server 2013; plan and configure message transport in an Exchange Server 2013 organization; plan message security options, implement an antivirus solutions, and implement an anti-spam solution; configure permissions and secure Exchange Server 2013; and monitor, maintain, and troubleshoot an Exchange Server 2013 environment.

This course provides multiple opportunities to practice your negotiating skills, to correct any mistakes that naive negotiators tend to commit, reflect upon your experiences, and increase your effectiveness. It is designed for relevance to the broad spectrum of bargaining problems faced by the manager and professional. The essence of this course can be distilled to analyze, reflect, and practice. Negotiations occur both in our professional and personal lives, from complex contracts to daily interactions. The flattening of organizations means we are all increasingly finding ourselves negotiating with peers, managers, subordinates, collaborators, clients, and partners.

In this course, students demonstrate knowledge of the major concepts presented in the entire program of study. This course provides students with a significant experience by integrating knowledge from several courses with the opportunity to study and take professional certification exams. The certifications of focus will be upon the ones that are aligned with their Associate’s IT Program. Note: Credit for this course may be earned by externship if approved by the Dean of the IT program or the Vice President of Academic Affairs.
CompTIA A+ Certification
CompTIA Security+ Certification
Cisco Certified Networking Associate (CCNA) Certification
Microsoft Certified Solutions Associate (MCSA) Certification
Prerequisite: All AAS Information Technology technical courses or approval of Program Dean.